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Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-First World Report – SPONSORED CONTENT FROM VERINT

  • January 20, 2022
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Automating and Scaling the Soft Skills Critical to Customer Experience in a Digital-First World

The pandemic accelerated companies’ shift to support customers in digital channels while changing buyer behavior and altering the way customer engagement teams work. At the crux of this transformation is that customers are coming to digital channels in unprecedented numbers, and they’re bringing skyrocketing expectations with them. The problem, however, is that companies have a limited set of resources to engage with customers. This widening gap between customer expectations and the results an enterprise can deliver is the Engagement Capacity Gap.

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Featured Posts
  • 1
    How to Build a Culture That Honors Quiet Time
    • May 24, 2022
  • 2
    To Get Results, the Best Leaders Both Push and Pull Their Teams
    • May 24, 2022
  • 3
    Don’t Just Pay Interns, Help Them Build Networks
    • May 23, 2022
  • 4
    How to Respond When an Employee Quits
    • May 23, 2022
  • 5
    Stop Rambling in Meetings — and Start Getting Your Message Across
    • May 20, 2022
Recent Posts
  • How to Help an Employee Who Struggles with Time Management
    • May 20, 2022
  • Refining Digital Transformation through Asset Centricity – SPONSORED CONTENT FROM SERVICEMAX
    • May 20, 2022
  • Twitch CEO Emmett Shear Says “Still Work to Be Done” to Make Streaming Platforms Safer in Wake of Buffalo Tragedy
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