Leadership

Most leaders understand the payoff of delegating: You free yourself to focus on higher-priority work while offering your team opportunities for growth and development. While this is an excellent idea…

When Ajay Banga took over as CEO of Mastercard, in 2010, he knew that disruption of the payments industry was imminent. But rather than compete for market share within the…

Everyone has their own sense of what makes a great leader, informed largely by what they’ve already seen or experienced. However, this “I know it when I see it” approach,…

Recognizing employees for the good work they do is a critical leadership skill – and has an impact on morale, productivity, performance, retention, and even customer satisfaction. Yet, there are…

Studies have shown that seeing yourself as a leader is a critical first step on the path towards acting like one. And yet, many people are uncomfortable identifying as leaders.…

Serena crunched all the numbers and made the best estimates possible when she was preparing the coming quarter’s sales projections for the product she managed. She used lessons from her…

At work, the same diversity of perspective that fuels innovation can easily derail collaboration or spark conflict. Under the pressure of deadlines and performance metrics, we drive to convince our…

Idea in Brief The Problem Too many organizations are marked by cynicism—a belief that others are selfish, greedy, and dishonest—which predicts a slew of negative outcomes at work, including poor…

The higher leaders go, the more likely they are to find themselves in an echo chamber, surrounded by people who think like them and agree with them. This occurs partly…

Why do organizational strategies so frequently fall short? This question has perennially stumped executives and managers, and one thing seems certain: it’s not for lack of planning. Countless hours are…