Customer Experience
31 posts
Twitch CEO Emmett Shear Says “Still Work to Be Done” to Make Streaming Platforms Safer in Wake of Buffalo Tragedy
Emmett Shear is cofounder and CEO of Twitch, the fast-growing streaming service popular with video gamers, which was purchased eight years ago by Amazon for nearly $1 billion. Emmett is…
Share
Creating a Patient-Centered Clinical Experience
Health care systems consistently struggle with the challenge of providing truly patient-centered care. Organizations searching for effective care delivery models can benefit from the lessons learned over the last five…
Share
Are You Tracking the Customer Service Metrics That Really Count?
The biggest customer service problem for many managers is that they focus almost exclusively on day-to-day tactical customer service issues and fail to develop the latent, strategic customer service opportunities…
Share
Video Quick Take: HubSpot’s Poorvi Shrivastav on Turning Customer Relationship Management into Magic – SPONSOR CONTENT FROM HUBSPOT
Todd Pruzan, HBR Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for research and special projects at Harvard Business Review. Today, I’m here with Poorvi…
Share
Do Your Marketing Metrics Show You the Full Picture?
To provide a full view of marketing’s impact, the authors suggest creating a marketing road map that illustrates: the efficiency and effectiveness of marketing campaigns, the role of marketing programs…
Share
Video Quick Take: Sitecore’s Steve Tzikakis on Why Experience is Redefining the Future of Business – SPONSOR CONTENT FROM SITECORE
Todd Pruzan, HBR Hi, I’m Todd Pruzan. I’m here with Steve Tzikakis, CEO of Sitecore, to talk about why experience is redefining the future of business. Steve, thank you so…
Share
Honoring Promises is More Important Than Ever in Today’s Business Climate – SPONSOR CONTENT FROM TELUS INTERNATIONAL
Honoring Promises is More Important Than Ever in Today’s Business Climate By Jeff Puritt It’s baseball folklore: game 3 of the 1932 World Series at Wrigley Field in Chicago, the…
Share
Audio Quick Take: Tokopedia’s CTO, Herman Widjaja, on Democratizing Commerce in Indonesia – SPONSOR CONTENT FROM EQUINIX
Download this podcast Julie Devoll, HBR Welcome to the HBR Quick Take. I’m Julie Devoll, editor for special projects and webinars, and today I’m joined by Herman Widjaja, the CTO…
Share
Beyond Net Promoter Score: Customer Experience Measurement Reimagined – SPONSORED CONTENT FROM GENESYS
Beyond Net Promoter Score: Customer Experience Measurement Reimagined Businesses have long sought to understand how satisfied customers are with their products or services. Today most seek to go even further.…
Share
Customer Experience in the Age of AI
Idea in Brief The Reality A personalized customer experience has become the basis for competitive advantage. The Problem However, providing personalization requires more than just a technological fix. The Solution…
Share