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    • May 24, 2022
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    • May 23, 2022
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    How to Respond When an Employee Quits
    • May 23, 2022
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    Stop Rambling in Meetings — and Start Getting Your Message Across
    • May 20, 2022
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Customer Experience

31 posts
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  • Customer Experience

Twitch CEO Emmett Shear Says “Still Work to Be Done” to Make Streaming Platforms Safer in Wake of Buffalo Tragedy

  • May 20, 2022
  • euthinktank
Emmett Shear is cofounder and CEO of Twitch, the fast-growing streaming service popular with video gamers, which was purchased eight years ago by Amazon for nearly $1 billion. Emmett is…
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  • Customer Experience

Creating a Patient-Centered Clinical Experience

  • May 19, 2022
  • euthinktank
Health care systems consistently struggle with the challenge of providing truly patient-centered care. Organizations searching for effective care delivery models can benefit from the lessons learned over the last five…
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  • Customer Experience

Are You Tracking the Customer Service Metrics That Really Count?

  • May 11, 2022
  • euthinktank
The biggest customer service problem for many managers is that they focus almost exclusively on day-to-day tactical customer service issues and fail to develop the latent, strategic customer service opportunities…
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  • Customer Experience

Video Quick Take: HubSpot’s Poorvi Shrivastav on Turning Customer Relationship Management into Magic – SPONSOR CONTENT FROM HUBSPOT

  • April 20, 2022
  • euthinktank
  Todd Pruzan, HBR Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for research and special projects at Harvard Business Review. Today, I’m here with Poorvi…
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  • Customer Experience

Do Your Marketing Metrics Show You the Full Picture?

  • April 4, 2022
  • euthinktank
To provide a full view of marketing’s impact, the authors suggest creating a marketing road map that illustrates: the efficiency and effectiveness of marketing campaigns, the role of marketing programs…
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  • Customer Experience

Video Quick Take: Sitecore’s Steve Tzikakis on Why Experience is Redefining the Future of Business – SPONSOR CONTENT FROM SITECORE

  • April 1, 2022
  • euthinktank
Todd Pruzan, HBR Hi, I’m Todd Pruzan. I’m here with Steve Tzikakis, CEO of Sitecore, to talk about why experience is redefining the future of business. Steve, thank you so…
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  • Customer Experience

Honoring Promises is More Important Than Ever in Today’s Business Climate – SPONSOR CONTENT FROM TELUS INTERNATIONAL

  • March 31, 2022
  • euthinktank
Honoring Promises is More Important Than Ever in Today’s Business Climate By Jeff Puritt It’s baseball folklore: game 3 of the 1932 World Series at Wrigley Field in Chicago, the…
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  • Customer Experience

Audio Quick Take: Tokopedia’s CTO, Herman Widjaja, on Democratizing Commerce in Indonesia – SPONSOR CONTENT FROM EQUINIX

  • March 23, 2022
  • euthinktank
Download this podcast Julie Devoll, HBR Welcome to the HBR Quick Take. I’m Julie Devoll, editor for special projects and webinars, and today I’m joined by Herman Widjaja, the CTO…
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  • Customer Experience

Beyond Net Promoter Score: Customer Experience Measurement Reimagined – SPONSORED CONTENT FROM GENESYS

  • March 16, 2022
  • euthinktank
Beyond Net Promoter Score: Customer Experience Measurement Reimagined Businesses have long sought to understand how satisfied customers are with their products or services. Today most seek to go even further.…
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  • Customer Experience

Customer Experience in the Age of AI

  • February 15, 2022
  • euthinktank
Idea in Brief The Reality A personalized customer experience has become the basis for competitive advantage. The Problem However, providing personalization requires more than just a technological fix. The Solution…
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Featured Posts
  • 1
    How to Build a Culture That Honors Quiet Time
    • May 24, 2022
  • 2
    To Get Results, the Best Leaders Both Push and Pull Their Teams
    • May 24, 2022
  • 3
    Don’t Just Pay Interns, Help Them Build Networks
    • May 23, 2022
  • 4
    How to Respond When an Employee Quits
    • May 23, 2022
  • 5
    Stop Rambling in Meetings — and Start Getting Your Message Across
    • May 20, 2022
Recent Posts
  • How to Help an Employee Who Struggles with Time Management
    • May 20, 2022
  • Refining Digital Transformation through Asset Centricity – SPONSORED CONTENT FROM SERVICEMAX
    • May 20, 2022
  • 38 Smart Questions to Ask in a Job Interview
    • May 19, 2022

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